Who is Shadowboxes.com?
Shadowboxes.com is an online e-commerce property of Access Display Group, Inc., (ADG). ADG has been designing and fabricating numerous display products since 1992. To learn more, please visit the about us page.
How do I contact Shadowboxes.com?
To speak to a customer service representative, call 844-409-1136.
To send us a fax, use 877-842-5126.
Or Email us at email@example.com.
What are Shadowboxes.com's hours?
Monday - Friday, 9:00 AM - 6:00 PM EST
Where are we located?
Our offices and manufacturing facility are located in Freeport, New York. Our mailing address is:
c/o Access Display Group, Inc.
151 South Main Street
Freeport, New York 11520-3845
How do I place an order?
You can order directly through our website or call one of our display specialists at 844-409-1136. Our complete guide on placing orders can be found on our Ordering Information page.
Where can I learn about shipping costs and delivery of my order?
Can you design and build custom products?
We are set up to provide custom made frames and display products. We can modify many of the SwingFrame products. You can request custom sizes, colors, finishes, or depths. Read more about our capabilities in the Design Center. Contact our Custom Design Services Team at 844-409-1136 to discuss what we can build for you.
What forms of payment does Shadowboxes.com accept?
See our Ordering Information page for the forms of payment we accept.
How do I qualify for Net Terms?
You will need to complete our Credit Application. Please read all of the details on how to apply in our Purchase Orders section.
Does Shadowboxes.com accept Purchase Orders?
Yes, we accept Purchase Orders. Please read our Purchase Orders page for complete information.
What if I need a W-9?
Some orders will require your business or organization to obtain a W-9. Our form can be accessed here: W-9 Form
What if I qualify for a tax exemption?
We are required by law to collect tax in many states. If your business or organization qualifies for a tax exemption, please submit your certificate so we can ensure you are not charged tax.
Are volume discounts available?
Volume discounts are available and vary depending on the product and quantity of units ordered—Review each product page for details or to request a quote.
Does Shadowboxes.com sell other products not listed on our website?
We can build or source numerous items not shown on our website. Call or email our sales department for help.
How do I return my order?
For complete details on how to return or exchange your order, please visit our Returns page.
What is our Federal Tax ID number?
What is our Dun's number?
Are color samples available?
Yes, but samples may not be available for all products. Contact customer service at 844-409-1136 to see if specific color samples are available. Small pieces of wood and metal frame mouldings, profile colors and finishes, matboard color specifiers, laminated color chips, fabric, and other substrates are available for SwingFrame products and many other display products. Samples are sent via UPS, FedEx, or USPS. If requested, we charge for the shipping costs, or if you prefer, we can use your shipping account number.
Is there a showroom?
We do not have a showroom. However, our office does have many of the products we manufacture on display. You are welcome to stop by to see our facilities. Please call 844-409-1136 to schedule an appointment.
Does Shadowboxes.com have a catalog?
Shadowboxes.com is strictly an online E-Commerce website. All products featured have sizes, colors, pricing, shipping information, and other details to help you decide which display fits your specific application, design, or decor needs.
Can Shadowboxes.com arrange for product assembly assistance?
Many of our items are simple to assemble and install by either you or someone you know. We have instructional videos on how to assemble many of our products. Arrangements for products to be pre-assembled may be made but depend on the item's size/weight and where it is shipping to.
Some of our products with lighting do require a licensed electrician if you are hard-wiring the display.
Inside Delivery to the Exact Location can be provided for large freight items where a large item can be delivered via freight truck, unpacked, by the delivery driver, and placed in the desired location. This service does not include assembly or installation.
Does Shadowboxes.com sell replacement parts?
Certain replacement parts are available for purchase—contact customer service for assistance and cost.
Where can I read about warranty information for our products?
Many products are guaranteed for quality and materials (not including normal wear and tear). Warranty information can be found on each product page.