First Time Ordering
Placing Your First Order
It's simple to order with Shadowboxes.com. We accept orders through our website, by phone, fax, or by mail - see our Payment Methods section for more details.
Adding Items to Your Shopping Cart
When you find the item you would like to purchase, please make sure to choose an option for each item choice. If you do not, you will not be able to add the product to the shopping cart. After adding the item to your shopping cart, you can check out, or you may continue shopping. While shopping, you can access your shopping cart at anytime.
Proceed to Checkout
Once all the items you want to purchase are in your Shopping Cart, you can proceed with checking out. Here is where you will enter your billing and shipping information. Once complete, please submit the order. You will receive an email confirmation with an order number.
*If a product is back-ordered or delayed, we will notify you via email.
Access Display Group, Inc. ships many of the products we sell from our manufacturing facility or directly from the manufacturer. We include a packing list that does not show any pricing. Invoices are not included with shipments. We understand that many of our orders are shipped to different addresses, third parties, your customers, or someone other than the primary buyer. We are sensitive about including any documents that would reflect the price. The order confirmation that you received via e-mail serves as your official receipt. Feel free to print a copy of your receipt. If you do not have your order number contact customer service or call 844-409-1136.
Cancel or Change Your Order
We strive to ship all orders within the lead time stated for each product (or as soon as possible). We will gladly ATTEMPT to process the cancellation of your order provided it is not in the production phase.
If the item you wish to cancel has already entered the production process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy. Visit our Returns page for more information.
To request a cancellation or change to your order, please call 844-409-1136. To ensure timely processing of your cancellation, please do not send your request via email. Thank you for your consideration.
Payment Methods Accepted
We accept several methods of payment, as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices listed in U.S. dollars.
We accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
*We are unable to accept credit or debit cards from any client not located within the USA. Please contact customer service for help in placing an order.
We accept payment via PayPal. If you have a PayPal account feel free to send us payment, or we can send you a request.
Checks and Money Orders
Pre-payment by check or money orders are accepted. Feel free to choose that payment option when checking out. Mail your check or money order (please reference your order number). Your order will be processed once payment clears through our bank.
Purchase Orders / Net 30
We accept Purchase Orders from qualified businesses including Local, State, and Federal government agencies, universities and schools, institutions and non-profits. Check out our Purchase Orders page for more information.
Sales Tax Requirements
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Local laws require that we charge sales tax on the full amount of the order for various locations throughout the USA. If you are charged tax during the checkout process but have a tax exempt certificate, please submit it to us via fax or email so that we may refund the tax.
How Tax Is Calculated?
The amount of tax charged depends upon many factors, including manufacturers' addresses and warehouse locations, the type of item purchased, and the destination of the shipment.
If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each item. In accordance with state tax laws, the total selling price of an item will generally include item shipping and handling costs and any special service charges. Any discounts that are applied also affect the sales tax we must charge.
The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may vary even when shipping the same item to two different locations within the same state.
Note that many factors can change between the time you place an order and the time of payment, which could affect the calculation of sales tax. The amount appearing on your order is estimated tax which may differ from the sales taxes ultimately charged. For example, tax law changes may occur between order placement and payment that could result in an increase or decrease in taxes charged. We also offer a number of flexible shipping options that could change the calculation of sales tax. Thus, we cannot know with certainty how allocations of shipping charges and promotional discounts will be made to individual items when we quote estimated taxes at the time your order is placed.
Place your order through our website. After you've placed your order, please submit the necessary information by email or fax in order to receive a sales tax exemption. Our fax number is (516) 867-7073.
Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped.
Please include the following:
- Your order number
- Email address
- Acceptable proof of your exempt status (as outlined above)
- The name of the organization that purchased the items
United States Government PurchasersSales tax does not apply to purchases made by the United States Government. To document that a sale, has been made, to the U.S. Government, we need to obtain a copy of one of the following:
- Federal Tax ID Certificate
- Certificate of exempt status
- Photocopy of your qualified U.S. Government Credit Card
- Government Voucher
- Check from the U.S. Government payable to Access Display Group, Inc.
Tracking Your Order
Log in to your account and go to the order management area.
Use your order number to track the status of your order. If you do not know your order number, please call 844-409-1136 or email us. Please Note the following:
- Tracking is available once an order has shipped.
- Packages shipped via freight may not have tracking information until 48 hours after the package was picked up.
- Some items require special shipping arrangements and may not be traceable.
- Some orders are partially shipped, so please double check to see what items are on each shipment.
Orders Never Received
If your order has shipped, and you have not received the order within 5 business days of the expected delivery date, please contact us. We can contact the appropriate party to determine the location of your order and promptly resolve the issue.
Back Ordered Items
Periodically, a product must be placed on back order until material inventory is replenished. If your order includes an item that is on back order, you will be notified by a Customer Service Specialist who will provide you with options in fulfilling your order.
If Shadowboxes or our supplier is unable to fulfill your order, we will have to cancel your order. While we sincerely regret canceling any orders due to a shortage of inventory, sometimes these circumstances are beyond our control.